Select a heading below to view a list of frequently asked questions.

PRODUCT

  • AUDIOFLY products are manufactured to the highest standards by trusted manufacturers. 
  • We have so much faith in the quality of our headphones that we offer a 2 year warranty on all AUDIOFLY products.
  • For detailed product information please visit the shop section of this website.

SHIPPING

  • Orders placed through AUDIOFLY will usually dispatch within 48 hours but may take longer due to larger order volumes or unexpected factors. We will always endeavour to ship your order as soon as possible and communicate any delays to you promptly. 
  • All orders shipping within Australia will ship via Australia Post eParcel® Service with tracking information. Standard delivery time is usually between 3-5 days. An automated email with a delivery confirmation number will be sent. It may only update once the item has been delivered.
  • International orders will ship using various methods according to the best rate for that country. All international orders will ship insured and with a tracking number. An automated email with tracking details will be sent. The estimated delivery time for international orders is 3-10 days.

RETURNS

  • At AUDIOFLY customer satisfaction is our #1 goal. We stand behind the quality of our products. If you are not satisfied with your purchase for any reason, please contact support@audiofly.com and we will do our best to achieve our #1 goal (your satisfaction).
  • Authorised returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. We can only Authorise a return if you have contacted us prior to returning the product. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.

WHOLESALE

  • For dealer enquiries, please provide the following details on the contact form: name and location of your store, URL or your website (if applicable), pictures of your shop and other brands you carry.
  • For distribution enquiries, please indicate the name, location and website for your distribution business on the contact form.

MEDIA

  • If you require brand or product resources for media purposes please fill out the contact form and a representative will get back to you as soon as possible.


WARRANTY

AUDIOFLY offers a limited two-year warranty that guarantees all products, when delivered to you in new condition, in original packaging, to be free of defects in material and workmanship starting on the date of purchase from either AUDIOFLY.com or an authorized retailer.

To be eligible for this warranty you must supply original sales receipt that shows:
- The retailer you purchased the product from
- The product name and product code
- Date of purchase
Any inability to supply original proof of purchase will mean you are unable to claim any warranty repair or replacement.

This warranty does not cover unauthorized copies of AUDIOFLY products, and does not cover any accessories, including storage cases, pouches or ear tips.