Policies / Terms and Conditions

Privacy Policy

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. If you would like to stop receiving information from AUDIOFLY follow the instructions included at the bottom of each email correspondence. By contacting us via the email address or phone number given on our website, you can do the following at any time:

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights by and/or to comply with a judicial proceeding, court order or legal process served on Audiofly Pty Ltd, Audiofly USA Inc and/or any associated companies.

Security Policy

When purchasing from audiofly.com using your credit card, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you have any questions regarding our security policy, please contact our customer support centre.

Online Purchases Policy

Pricing, Payment & Sales Tax
For customers in Australia, all prices are in Australian Dollars (AUD). For customers outside Australia, prices are in US Dollars (USD). Prices are subject to change without notice. We currently accept PayPal and Credit Card payments for online web store purchases. If you order through our secure online shopping cart, all orders are subject to payment verification and acceptance before shipping. GST will be charged on all transactions within Australia and this charge is added during checkout and may not included in the price displayed in the shop screens. The price shown on the Audiofly website is exclusive of any import taxes or duties that may be applied when delivered to locations outside of Australia or USA. Any taxes or duty charges that may be incurred will be the responsibility of the customer. Audiofly Pty Ltd will NOT be liable for paying taxes or duties for orders placed from outside of Australia or USA.

Shipping
audiofly.com currently ships to addresses in Australia, the United States and Canada. For orders over $100 we offer free shipping. If an order is under $100, we charge a flat rate of $10 for shipping. Orders placed through audiofly.com will usually dispatch within 48 hours but may take longer due to larger order volumes or unexpected factors. We will always endeavour to ship your order as soon as possible and communicate any delays to you promptly.

US orders will ship via UPS ground shipping or FedEx from California. Standard delivery time is usually between 1-5 days. An automated email with shipment confirmation including a tracking number will be sent to you when your order is completed. Please note this email may, in some cases, be sent after the item has been delivered – depending on your proximity to the warehouse, delivery can be fast!

Canadian orders will ship via FedEx from California. Standard delivery time is usually between 3-7 days.

Australian orders will ship via Australia Post eParcel® Service with tracking information from Perth, WA. Standard delivery time is usually between 3-7 days. An automated email with a shipment confirmation and a tracking number will be sent on completion of the order. It may only update once the item has been delivered.

Product Availability
At Audiofly, we endeavour to ensure that all products listed on our website are currently in stock and pricing is true and correct. Our standard delivery time is usually between 3-5 days. However should a product that you have ordered not be available or we are unable to fulfil your order, we will contact you within 2 business days to organise an alternative item, a back order or full refund.

Product Colours and Representation We have done our best to convey as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Furthermore, Audiofly reserves the right to change and/or alter from time to time the photography and computer generated imagery to reflect any inline product changes that occur as a result of ongoing product development. This is to ensure the product displayed is as close as possible to the actual product available.

Return Policy

Customer Satisfaction
At Audiofly, customer satisfaction is our #1 goal. We stand behind the quality of our products and will always endeavour to make things right. If you are not satisfied with your purchase for any reason, please contact support@audiofly.com. We believe that we can work together with our customers to make every purchase a positive experience.

For hygiene reasons, we do not accept returns or exchanges on In-Ear headphones. The exception to this is if packaging is unopened and the headphones are returned within 20 days of purchase.
Generally authorised returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. We can only Authorise a return if you have contacted us prior to returning the product. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.

Warranty Policy
Audiofly offers a limited one-year warranty for the AF33, AF45, AF56, AF78 and AF240 and a limited two-year warranty for the AF100, AF120, AF140, AF160, AF180 and AF1120 that guarantees all products, when delivered to you in new condition, in original packaging, to be free of defects in material and workmanship.

Any inability to supply original proof of purchase may mean you are unable to claim any warranty repair or replacement.

This inability warranty does not cover unauthorised copies of the Audiofly product or defects and damage resulting from, but not limited to:

Audiofly’s warranty also does not cover any accessories including but not limited to:

To make a warranty claim, please fill out the warranty form here. A member of the Audiofly team will contact you ASAP advising of the best address and method for returning your product.

Terms of Use

This Web site is operated by:
Audiofly Australia Pty Ltd. 75 King St, Perth, Australia, 6000
ABN: 41 147 918 116 Enquiries: +61 8 6555 1800
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the AUDIOFLY.com constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use clublifeheadphones.com.
These Terms and Conditions May Change

Audiofly reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the audiofly.com website, following any such change, constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this web site.
Use of Web Site
The website audiofly.com is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Audiofly’s goods and services and/or to otherwise transact business with or contact Audiofly, on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer.

Copyright Notice
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Audiofly and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Audiofly, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Audiofly. The entire Content of audiofly.com is copyrighted as a collective work under Australian, U.S. and other applicable copyright laws, and Audiofly owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of audiofly.com, is intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Audiofly. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Audiofly reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Audiofly.

Submissions
We welcome your comments regarding audiofly.com and Audiofly products. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Audiofly shall be and remain the exclusive property of Audiofly. Your submission of any such Comments shall constitute an assignment to Audiofly of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Audiofly will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Audiofly shall not be liable for any damages of any kind related to your use of this site.

Indemnification You agree to defend, indemnify and hold Audiofly harmless from and against any and all claims, damages, costs and expenses, including attorneys’; fees, arising from or related to your use of the site, including, without limitation, your use of audiofly.com in violation of these Terms of Use.

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